FAQ

FAQ – Mozalu

What is the delivery time for my order?

When you place an order with Mozalu, the delivery time may differ slightly from what you're used to. Because our products are shipped directly from our trusted suppliers, we’re able to save significantly on storage and transport costs. This allows us to offer our products at very competitive prices.
The average delivery time is 5 to 10 business days (Mon–Fri, excluding holidays).

What should I do if I have not received my order yet?

Due to the high demand for our products, it may happen that your order arrives a bit later than expected. We kindly ask for your patience.
Has the estimated delivery time passed? Please send an email to info@mozalu.com and we will look into your order right away.

I want to exchange or return my order. How do I do that?

To request a return, simply contact our customer service at info@mozalu.com.
Please include your name, order number, and the reason for return.
We will then provide you with the return address and confirm the next steps. After that, you can ship the item back through a carrier of your choice.

What are the return costs?

Returns must be paid for by the customer. Costs vary depending on the chosen carrier. Please check the carrier’s website for exact pricing.

What are the conditions for returning items?

Our return period is 14 days, starting from the day you receive your item.
You may return a product only if:

  • The return period has not expired

  • The product is in its original packaging with all labels attached

  • The product has not been used

Which payment methods can I use?

We accept payments via Paypal, Visa, Mastercard and shop pay.
If you are unsure which payment options are available, simply follow the steps at checkout to view all accepted payment methods.
All transactions are handled through secure and reliable systems and are 100% safe.

What if I didn’t receive an order confirmation email?

That should not happen.
Please email info@mozalu.com with your full name and email address so we can assist you as soon as possible.

Can I cancel my order?

If you wish to cancel your order, please contact us immediately at info@mozalu.com.
Include your name, order number, and the reason you want to cancel.
We will check whether cancellation is still possible.

About us!

In a world full of surprising and inspiring ideas, we at Mozalu wanted to create a place where you can discover the most unique and extraordinary products. Our story began on a gray, rainy day, while scrolling through social media, when we noticed a need for innovative and trendy items that could make everyday life just a little more special.

This is how Mozalu was born: an online store where you can explore a carefully curated collection of distinctive and exciting products. Our mission? To bring joy to our customers by offering products that are not only beautiful and fun but also positively impact everyday life.

At Mozalu, we believe that excellent customer service is key to a great shopping experience. That’s why our dedicated Mozalu team is available 7 days a week to answer your questions and help you make the perfect choice. You can always reach us at support@mozalu.nl.

Whether you’re looking for the perfect gift for a loved one or something special for yourself, at Mozalu you’re guaranteed to find a product that will make your heart skip a beat. Step in and discover the magic of Mozalu!